Best Friends Lifetime Return Policy

Our Lifetime Return Policy means that at any time during the life of the adopted pet, if the adoption does not work out, or if an adopter can no longer care for the pet, Best Friends will accept the animal back into our program.

How does it work?

If an adopter is unable or unwilling to care for an animal adopted from Best Friends, they may contact Best Friends and return the pet to the Lifesaving Center where the pet was adopted. In some cases, the pet may no longer be located near the Lifesaving Center where the adoption occurred. In that event Best Friends staff may arrange to accept the pet at an alternate Lifesaving Center or authorize an individual to receive the pet on Best Friends' behalf in order to transport the pet to a Best Friends facility.

Who do I contact?

Best Friends Animal Sanctuary, Kanab, UT

Dogs and Cats
Email: adoptions@bestfriends.org (cat or dog)
Phone for dogs: 435-352-1247
Phone for cats: 435-274-7530

Horses and Pigs
Email: Horses@bestfriends.org or pigs@bestfriends.org
Phone: 435-359-1714

Wild Friends
Email: wild@bestfriends.org
Phone: 435-274-2192

Rabbits
Email: rabbits@bestfriends.org
Phone: 435-274-2194

Parrots
Email: parrots@bestfriends.org
Phone: 435-274-2193

Best Friends Los Angeles, CA

1845 Pontius Avenue
Phone: 424-208-8840 
Email: Adoptla@bestfriends.org

Best Friends Salt Lake City, UT

2005 South 1100 East, SLC, UT 84106
Phone: 801-574-2419
Email: Utahadoptions@bestfriends.org

Best Friends Houston, TX

901 Pinemont, Houston, Texas 77018
Phone: 281-899-8348
Email: HoustonAdoption@bestfriends.org

Best Friends Atlanta, GA

1692 Oak Street Southeast, Marietta, GA 30060
Phone: 404-815-6680
Email: Atladoptions@bestfriends.org

Best Friends New York City, NY

307 W Broadway, New York, NY 10013
Phone: 929-292-8300
Email: adoptnyc@bestfriends.org

Best Friends Northwest Arkansas

1845 Pontius Avenue
210 Prairie Lane, Bentonville, AR 72712
Email: NWAAdoptions@bestfriends.org